Return and Refund Policy

Order – Cancellation, Return, Refund or Replacement Policy

1. 1. 1. Your purchase is final and non-refundable. Subject to the other Term and Conditions, no product or service may be returned.
      2. If unfortunately you have to cancel an order, please do so before your order has been processed. Order can be cancelled any time before it is dispatched, there are no cancellation charges.
      3. If a wrong or damaged product is delivered, you need to inform the same to: www.hortusrudra.com with images in 5 working days after delivery, we either ask the Products to be returned or do Self Pickup.
      4. Customer has to give back same packanike air jordan 14 air max 97 sale nike air max 90 mens nike air max nike air max 90 futura nike air jordan 1 elevate low nike vapor max nike air max pre day nike jordan zoom air cmft nike air jordan 1 elevate low air jordan 11 cmft low jordan max aura 4 air max 97 sale wmns air 1 mid air jordan 11 cmft low ging material if they want to return product.
      5. We will send a replacement or initiate a refund for the products to your source account once we receive the product you will receive information for same.
      6. Once processed by www.hortusrudra.com refund takes 10-15 business days to reflect in your account.
      7. A refund will be processed by Hortus Rudra Private Limited in the event www.hortusrudra.com determines that the cancellation of the order is due to Hortus Rudra Private Limited ‘s incapability of fulfilling the order.
      8. Refund will be deposited by us in same account from where we receive payment.

      Orders & Acceptance of Orders Policy:-

      1. We make every effort to ensure that you receive excellent service. If at any time, you experience problems with an order, please let us know.
      2. Orders are dispatched within 2 or 3 working days or as per the delivery date specified by you at the time of placing the order.
      3. When you make an order, you are making an offer to purchase, and such offer is subject to acceptance of Hortus Rudra Private Limited. Your receipt of an order confirmation from www.hortusrudra.com does not signify our acceptance of your order nor does it constitute confirmation of our offer to sell. Hortus Rudra Private Limited reserves the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason whatsoever.
      4. In case of cancellation of order after dispatch, the actual shipping and handling charges for cancellation of shipped orders will be recovered from the customer and the amount will be settled in the refund amount due. Please note that there will be delay between actual shipping of order and updating the shipping status information on the Website. Consequently, customer may not be able to verify that the order has been shipped prior to requesting cancellation. In such cases reserves the right to reject cancellation of the order.
      5. You can communicate us by e-mail, WhatsApp or any other communication made electronically, verbally or physically through post. You agree that all agreements, notices, disclosures and other communications that Hortus Rudra Private Limited provides to you by e-mail or in any other aforementioned mediums satisfy any legal requirement that such communications be in writing.
      6. You can track the order after we ship the item, you get email or text message by our shipping partner for the same.

      Can You Return Plants? No.

      1. HRPL does not accept returns on plants as the poor plants will perish due to both way transit stress. But we do guarantee every plant will arrive at your doorstep in great condition.
      2. Please note that the plant might look a little dull due to transit stress. But be assured that exposure to sunlight and proper watering will revive the plant to its natural healthy state.
      3. If you are worried about the plant’s health, we have your back. Just contact our support team:

      E-mail us at: support@hortusrudra.com

      Write Whatsapp text us at: +919175137474